Pandew Support

We read every message and aim to reply within two business days.

Including your device model and iOS version helps us resolve things faster. If you are reporting a problem with a routine, tell us roughly when it was generated.

Common questions

Do I need an account to use Pandew?: No. You can build and follow a routine as a guest. Signing in with Apple or Google saves your routine so it survives reinstalling the app or moving to a new device.
How do I delete my account and data?: On the Home tab, tap your profile icon in the top right, then Delete account. This removes your routine, skin profile, saved products and progress. If you cannot reach that screen, email us and we will do it for you.
How do I change my skin profile?: On the Home tab, tap your profile icon in the top right, then retake the quiz. Your routine adapts to the new answers.
A product I scanned was not recognized.: Scanning reads the product’s packaging, so a clear, well-lit photo of the label with the ingredient list visible works best. If it still fails, email us the product name and brand and we will add it to our catalogue.
How do I turn notifications off?: In iOS Settings → Pandew → Notifications.
Is Pandew medical advice?: No. Pandew offers general skincare guidance and information only. It does not diagnose or treat any condition. Speak to a physician or dermatologist about your skin, especially before starting a prescription product.
What happens to my photos?: Photos you scan or upload are analyzed to identify the product and read its ingredients. See the Privacy Policy for the detail, including which providers receive them.